Terms of Use

1. Our Services & Mississippi-Only Scope

rafl operates “no-purchase-necessary” giveaways in which Users enter by texting rafl's advertised keyword to its number, or by visiting participating Mississippi businesses and tapping rafl tags with the free rafl mobile application. The Service is intended only for permanent residents of Mississippi. Access from other jurisdictions is at your own risk and does not create eligibility.

2. Eligibility, Age & COPPA

• Users must be 18 years or older.
• Permanent Mississippi residency is required for account creation and prize eligibility.
• The Service is not directed to children under 13; rafl does not knowingly collect their data.

3. Information Required

• Sign-up: a valid U.S. mobile phone number. App sign-up also collects legal name and email. A completed profile (legal name, email, and mailing/shipping address) is required before a prize can be paid out.
• Prize claim: legal name, date of birth, and physical address exactly as shown on a Mississippi driver's license (or state ID).

4. User Representations

You represent that your registration data is truthful and current; that you have legal capacity to enter into this agreement; and that you will not use bots or otherwise violate applicable law.

5. Account Registration & Security

One account per natural person. You are responsible for keeping your credentials confidential. rafl may reclaim usernames at any time. You may delete your account at any time in the app (Settings → Delete account) or at raflgiveaways.com/account-deletion.

6. Intellectual-Property License

You receive a personal, non-commercial, revocable license to access and use the Service. No copying, reverse-engineering, or creation of derivative works is permitted without rafl's written consent. rafl retains all intellectual property rights to the Service, platform, and technology.

7. Reviews, User Content & Feedback

When you post a review or other content through the Service, you grant rafl a worldwide, royalty-free license to host, display, excerpt, and reformat it in the rafl app, on raflgiveaways.com, and in search-engine data for the business's rafl page, for as long as it stays posted. rafl does not have to show any content. Suggestions, feedback, or ideas you submit become rafl's property without any obligation of compensation.

• Ratings are public. Your 1–5 rating counts toward that location's public average rating, which includes every rated review. You earn the same points for a review whatever your rating, once rafl confirms your receipt.
• Featured reviews. A Partner Business may feature reviews it likes. A featured review publicly shows your rating, your words, the month, and your first name and last initial (for example, “Haley S.”), or “a rafl player” if you turn on “hide my name.” The business always sees your first name and last initial. The words of a review that is not featured are never shown publicly. Featuring never changes the average.
• Your controls. You can edit or delete your review, or turn “hide my name” on or off, at any time in the app or your rafl dashboard. Editing a featured review unfeatures it. Deleting a review removes it from the average and every page. Editing or deleting does not change your points. Deleting your account deletes all of your reviews.
• Your promises. Your review is honest, about your own visit, based on your own receipt, and does not include anyone else's personal information. You will not review a business you own, manage, or work for.
• Removal. Partner Businesses cannot remove a review or hide it from the average. rafl removes a review only for cause: spam, abuse, a fake receipt or someone else's receipt, personal information, a review by someone who owns, manages, or works for the business, or another breach of these Terms. rafl may remove other content that breaks these Terms.
• Business replies and messages. A Partner Business may publicly reply to a featured review, send you a private thank-you, or start a private Review Follow-up about your review. These are written by the business, signed with the writer's first name and the business's name, and delivered as written; rafl does not review them before they are sent. The business, not rafl, is responsible for what it writes. rafl may remove a reply for cause.
• Review Follow-ups. Within 30 days of your review, a Partner Business may ask to follow up with you through rafl. Opening the follow-up means you agree to it; if you never open it, the business is not told you declined. The business never sees your phone number or email. Within 7 days after a follow-up closes, you may choose “Share my number,” which gives that business your first name and phone number only. You can report a follow-up or turn it off at any time. rafl staff can read follow-ups to handle reports and abuse.

8. Prohibited Conduct

You agree not to:

• Use bots, scripts, or automated tools to earn entries or interact with the Service
• Tamper with, steal, or damage rafl tags
• Scrape, crawl, or harvest data from the Service
• Upload or transmit malware or malicious code
• Reverse-engineer any part of the platform
• Impersonate any person or entity
• Use the Service for any unlawful, regulated, or fraudulent activity
• Frame or mirror the Service without permission
• Exploit the Service for unauthorized commercial purposes
• Review a business you own, manage, or work for, or post a review using a receipt that is not yours
• Use a review, reply, or follow-up to threaten or harass anyone, or to demand anything of value

9. Third-Party Links

The Service may contain links to external websites or content not controlled or endorsed by rafl. You visit third-party sites at your own risk.

10. Service Management & Compliance

rafl may monitor use of the Service, enforce these Terms, remove content or suspend accounts, and report misconduct to appropriate authorities. The Service is not HIPAA-, GLBA-, or FISMA-compliant.

11. Modifications & Interruptions

Features may change, suspend, or be discontinued at any time. rafl is not liable for downtime, data loss, or feature removal.

12. Prize Drawings & Verification

Winners are selected by random drawing. A selected winner must provide a valid Mississippi driver's license or state ID within 30 calendar days of notification. Failure to verify eligibility within that window results in disqualification and forfeiture of the prize, and an alternate winner may be selected.

13. Partner Business Terms

Partner Businesses agree to:

• Pay applicable tiered monthly fees
• Contribute local gift cards to the monthly prize pool (minimum value at or above average ticket price)
• Comply with all rafl merchant guidelines and these Terms

Reviews. Partner Businesses also agree to:

• Never ask a reviewer to change or delete a review, and never offer or withhold anything because of what a review says
• Never ask owners, managers, or employees to review the business on rafl
• Use replies, thank-yous, and Review Follow-ups only to talk about the reviewer's visit, not for marketing or abuse
• Use a phone number a reviewer chooses to share only to follow up on that visit, keep it confidential, and take responsibility for following the law in any call or text made to it
• Take responsibility for their public replies and private messages, which rafl delivers as written

rafl may remove a reply, close a follow-up, or turn off a Partner Business's follow-ups for breaking these rules. On the PRO plan, a Partner Business that connects its Google listing and turns on “ask customers for google reviews” lets rafl ask its reviewers, the day after they review, whether they would share their review on Google. rafl asks every reviewer the same way, whatever their rating, and never gives points for it. The business sees only totals (requests sent and links tapped), never who was asked.

Plans are month-to-month and may be cancelled at any time. Prepaid fees are non-refundable. rafl retains ownership of all aggregated and anonymized analytics derived from the Service.

14. Communications (SMS, Email, Push)

rafl sends account, security, and giveaway messages (like a win notification) by text, email, or push notification as needed to run the Service. Creating an account does not sign you up for marketing texts: rafl sends those only if you separately agree, for example by replying “AGREE” when we ask. Messages are sent by rafl. Some carry a Partner Business's own words (a public reply, a thank-you, or a Review Follow-up about your review) and show who wrote them. Texts never carry a business's words, only fixed rafl wording and a link.

• Opting out: Reply “STOP” to any rafl text to stop all texts from rafl (we'll send one confirmation). Click “unsubscribe” in promotional emails, or adjust push notification settings in the app or your device.
• After opting out of marketing, you will still receive service messages (e.g., giveaway win notifications, account security alerts, policy updates) by email or push notification, and by text unless you have replied STOP.
• Review requests: the day after you review a participating Partner Business, rafl may send a push notification or email asking whether you would share your review on Google too. Review requests are never sent by text, earn no points, and go out the same way whatever your rating.
• Notification preferences: “Review requests” and “Replies from businesses” each have their own push, email, and text switches in the app and on the preferences page linked from rafl emails. Emails in these categories include a one-click unsubscribe for that category, a link to your preferences, and our mailing address. No preference ever stops service messages like win notifications.
• Message and data rates may apply to SMS communications.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” RAFL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, UNINTERRUPTED SERVICE, ACCURACY OF CONTENT, AND FREEDOM FROM VIRUSES OR HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK.

16. Corrections

rafl may correct errors or omissions in the Service — including errors in pricing, availability, or descriptions — at any time without prior notice and without liability.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAFL'S AGGREGATE LIABILITY TO ANY USER IS LIMITED TO USD $100 OR THE TOTAL FEES PAID BY THAT USER IN THE PRIOR 12 MONTHS, WHICHEVER IS GREATER. RAFL IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18. Indemnification

You agree to defend, indemnify, and hold harmless rafl and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys' fees) arising out of your use of the Service or your breach of these Terms. rafl reserves the right to assume exclusive control of any such defense at your expense.

19. Electronic Signatures & Records

Electronic signatures and records satisfy any applicable legal writing requirement. Notices and disclosures provided electronically satisfy any requirement that such communications be in writing.

20. Governing Law & Binding Arbitration

20.1 Governing Law

These Terms are governed by the laws of the State of Mississippi, without regard to its conflict-of-law principles.

20.2 Binding Arbitration

Except as noted below, all disputes arising out of or relating to these Terms or the Service shall be resolved exclusively by final, binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator seated in Jackson, Mississippi (or conducted remotely).

• Fee allocation: Your filing-fee share is capped at the cost of filing in Mississippi state court; rafl pays any fees deemed excessive.
• No class actions: All claims must be brought on an individual basis. Class or representative actions are not permitted.
• Filing deadline: Claims must be filed within one year of when the claim arose.
• Exceptions: Either party may seek injunctive or other equitable relief related to intellectual property or data security in state or federal courts located in Jackson, Mississippi. Either party may also file a motion to compel or confirm an arbitration award in such courts.
• Severability: If the class-action waiver is found invalid or unenforceable, the arbitration clause is void as to that claim and the dispute shall be resolved in the state or federal courts of Jackson, Mississippi.

21. Changes

rafl may update these Terms at any time. We will provide at least 7 days advance notice of material changes via email or in-app notification. Continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.

22. Miscellaneous

• Entire agreement: These Terms, together with the Privacy Policy and any applicable Official Rules, constitute the entire agreement between you and rafl regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• No waiver: rafl's failure to enforce any provision is not a waiver of its right to do so in the future.
• Assignment: rafl may assign its rights and obligations under these Terms without restriction. You may not assign your rights without rafl's prior written consent.
• Force majeure: rafl is not liable for delays or failures caused by circumstances beyond its reasonable control.
• Headings: Section headings are for convenience only and have no legal effect.